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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: May 13, 2026

1. Information We Collect

At eClair Marketplace, we collect information to provide you with the best possible shopping experience. The types of information we collect include:

Personal Information

  • Name, email address, and contact information
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Order history and preferences

Automatically Collected Information

  • IP address and browser information
  • Device information and operating system
  • Website usage patterns and preferences
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and account
  • Providing customer support and responding to inquiries
  • Improving our website and services
  • Sending promotional emails (with your consent)
  • Preventing fraud and ensuring security
  • Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service providers who assist us in operating our website and conducting business
  • Payment processors for secure transaction processing
  • Shipping companies for order fulfillment
  • Legal requirements or to protect our rights and safety

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure payment processing through trusted providers
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information
  • Opt-out of promotional communications
  • Request information about how your data is used

To exercise these rights, please contact us at info@eclairmarketplace.com

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

eClair Marketplace

19292 72a Ave

Surrey, BC V4N 5Y3

Canada

Email: info@eclairmarketplace.com

Phone: +1 (778) 322-6545